Appfigures is the largest mobile app reporting platform in the world, serving tens of thousands of developers world-wide. Located in the heart of New York City, our office environment is open and casual. We love creating great products and always encourage creativity and open communication.
We love what we do. But love don't pay the bills. We offer competitive salaries and a complete medical benefits package including health, vision and dental. Then there are little things like unlimited snacks and drinks, and perks including a free zipcar membership and discounted metro cards. We do what we can.
Join our team
Full Time | New York, NY (Lower East Side)
Appfigures provides data and analytics tools that companies use every day to run their mobile businesses. Our members come in all shapes and sizes, ranging from indies and game developers to the largest Fortune 500s.
We’re looking for a Customer Success Representative to join our Growth team and make sure those companies are getting all they can get out of our products.
Developing and maintaining active relationships with new and existing customers.
Looking for new, creative ways to increase customer's utilization of our products.
Showing our products to prospective customers.
Up-selling and cross-selling to existing customers.
Generating referrals from existing customers for lead generation.
Working with the support and product teams to learn from customer feedback and resolve technical issues.
Excellent written and verbal communications skills.
A technical aptitude to learn our products and internal systems.
A track record in commission sales of a technical nature.
2+ years of experience in a customer-facing role with a proven track record of driving customer satisfaction.
What won't hurt
Experience with data-oriented SaaS solutions. Even better if it's in the mobile industry.
Familiarity with CRM, ticketing, and live chat tools.
Passion for technology and for being a part of a fast-growing company
Pre-tax transit benefits, subsidized gym memberships and excellent discounts on hundreds of other well-known services and products
Awesome work station with multiple monitors and all the gadgets you need, even a 3D printer
Fully stocked kitchen with a variety of snacks and drinks