Appfigures is the largest mobile app reporting platform in the world, serving tens of thousands of developers world-wide. Located in the heart of New York City, our office environment is open and casual. We love creating great products and always encourage creativity and open communication.
We love what we do. But love don't pay the bills. We offer competitive salaries and a complete medical benefits package including health, vision and dental. Then there are little things like unlimited snacks and drinks, and perks including a free zipcar membership and discounted metro cards. We do what we can.
Join our team
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Customer Support Representative

 Full Time | New York, NY (lower east side)

We're looking for a motivated and resourceful individual to join our support team and help our growing member-base get the most out of our platform. This is a full-time job in our office in NYC's Lower East side.

Responsibilities

  • Effectively solve customer inquiries via email, live chat, and phone
  • Communicate user feedback (bugs, feature requests, etc) to our development team
  • Analyze trends in customer issues and suggest improvements to processes and policies
  • Improve and add to written help
  • Assist support team members in their day-to-day work

Requirements

  • Strong organizational, analytical, written and verbal communication skills
  • Amazing attention to detail
  • Positive and empathic attitude
  • A desire to help people and improve customer experience

You should apply if

  • You want to make customers happy, so happy they won't be able to stop thinking about how awesome you are
  • You take joy in turning an anxious customer into a happy one
  • You like technology in general

Benefits

  • Great medical, dental, and vision insurance
  • Strong 401(k) retirement plan
  • Pre-tax transit benefits, subsidized gym memberships and excellent discounts on hundreds of other well-known services and products
  • Plenty of paid time-off and work-from-home days
  • Awesome work station with multiple monitors and all the gadgets you need, even a 3D printer
  • Fully stocked kitchen with a variety of snacks and drinks
  • Weekly catered lunches
  • Whiskey Fridays
  • Personal Project Days
  • Parties for employees and members
Please send your resume and work samples to jobs@appfigures.com.