Knowledge base

Responding to reviews with Appfigures

Using Appfigures you can easily monitor and analyze your reviews, and now also respond to them directly through the platform.

It's a smooth and simple experience that makes responding to reviews a breeze.

Beta: This feature is currently in private beta and isn't available to all members. Please contact us if you'd like to help testing.
Note: At this time only admins and owners can respond to reviews.

First, ensure you have access

Responding to reviews requires that the linked iTunes Connect account have the correct role. There are two options here:

  1. Using the "Admin" role
  2. Having the "Customer Support" role (in addition to any other roles necessary to import sales and other data).

You can check your role by going to the Users and Roles section of iTunes Connect.

Note: Apple may take several hours to reflect role changes.

Responding to a review

  1. Find the review you'd like to respond to in the Reviews report.
  2. Click "Respond", a new tab will open showing the review as well as any existing response. Responses are fetched in real time and includes responses left through Appfigures or directly through iTunes Connect.
  3. Type your response (or update the existing response) and click "Save"

That's it! Your response will be sent to the App Store in real time.

Deleting a response

  1. Find the review you'd like to respond to in the Reviews report.
  2. Click "Respond", a new tab will open showing the review as well as the existing response and whether it's published or pending.
  3. Click "remove this response" to delete the response from the App Store. Published responses will be deleted with Apple's standard 24 hour delay.
Note: Apple imposes a 24 hour delay on new responses as well as updates and deletions. You will see the status of the response if you open this tab again.