Knowledge Base

What does the message "Your Apple Store Connect account is not fully provisioned" mean?

When syncing an App Store Connect account, you may see the message "Your App Store Connect account is not fully provisioned".

After a new sub account is created, Apple can take between 24-48 hours to fully process the new account. This means that while you'll be able to log into the account, raw reports Appfigures imports are not yet available.

You can confirm if this is what's happening to you by logging into your sub account with App Store Connect then going to Sales and Trends > Sales and Trends Reports (below SAVED on the left hand side bar) where you'll see a message about the pending Apple ID.

As soon as the sub account has been fully provisioned we'll automatically start importing available apps and corresponding reports.