Creating and using templates for replying to reviews
Reply templates help you reply to reviews faster and more efficiently by allowing you to save complete or partial replies that you use regularly, and reload them when replying to a new review.
Appfigures lets you create as many templates as you'd like, and also share them with your team for a consistent brand voice.
Creating Reply Templates
Reply templates are created inline, meaning as you reply to a review you can save that reply as a template.
Before you hit the "Reply" button, check the "Save this reply as a template" box, then:
- Give a name to the template. This is how you'll pick the template later, when you want to use it.
- Choose whether to share this template with other users in the account. They will not be able to make any changes to the template, just use it.
If you intend to have a large selection of template across several apps click the "More options" button to reveal:
Products - Select the app or apps this reply applies to. When you open the template selector this template will jump to the top of the list for those apps.
Rating Group - Select the star-rating this reply applies to. When you open the template selector this template will jump to the top of the list for reviews with that star-rating.
That's it. Once you reply the template will be saved.
Using Reply Templates
To use a template open the reply popup and select the template from the list. Once a template is selected the text will be inserted automatically into the reply area where you can modify it to fit the specific review.
Changes to the reply will not overwrite your template.