Appfigures is the largest mobile app reporting platform in the world, serving tens of thousands of developers world-wide. Located in the heart of New York City, our office environment is open and casual. We love creating great products and always encourage creativity and open communication.
We love what we do. But love don't pay the bills. We offer competitive salaries and a complete medical benefits package including health, vision and dental. Then there are little things like unlimited snacks and drinks, and perks including a free zipcar membership and discounted metro cards. We do what we can.
Join our team
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Support Engineer

 Full Time | New York, NY (lower east side)

Providing great support has been at the core of the Appfigures platform from day one. We've grown to support thousands of members around the world and we're growing rapidly. We're looking for a sharp and friendly engineer who can take on the task of solving technical issues with speed and grace. This is a full-time job in our office in NYC's Lower East side.

Responsibilities

  • Effectively identify and resolve technical issues reported by our members.
  • Create and improve internal tools that make our customer-facing teams more powerful.
  • Collect and communicate user feedback to the development team.
  • Analyze trends in customer issues and suggest improvements to processes and policies
  • Improve and add to written help and documentation
  • Assist support team members in their day-to-day work

Requirements

  • A four-year degree in computer science or related field
  • One or more years of professional programming experience
  • Experience with databases, preferably MySQL
  • Strong organizational, analytical, written and verbal communication skills
  • Attention to detail
  • Positive and empathic attitude

You should apply if

  • You're an analytical thinker and a problem-solver
  • You like technology, apps in particular

Benefits

  • Great medical, dental, and vision insurance
  • Strong 401(k) retirement plan
  • Pre-tax transit benefits, subsidized gym memberships and excellent discounts on hundreds of other well-known services and products
  • Plenty of paid time-off and work-from-home days
  • Awesome work station with multiple monitors and all the gadgets you need, even a 3D printer!
  • Fully stocked kitchen with a variety of snacks and drinks
  • Weekly catered lunches
  • Whiskey Fridays
  • Personal Project Days
  • Parties for employees and members
Please send your resume and work samples to jobs@appfigures.com.