Zoom Has a Problem Called Microsoft Teams

Ariel Ariel
Jan. 13

This is a single insight from This Week in Apps - Slowing Down. Check out the full article for more insights.


What do you use for meetings? I bet most of you are using Zoom, Slack, or Teams. Zoom doesn't exactly compete with Slack and Team, but they do overlap, and not by a little.

Although Zoom is, by far, the leader of the three, looking at downloads over the last few years, it seems the lead could be shifting in 2023. For the first time ever.

Looking at downloads of the three, it's hard to not marvel at pandemic downloads of Zoom, which, according to our estimates, made its way into more than a billion mobile devices since 2020.

Zoom's downloads have been on the decline since 2020 but it's still the most downloaded app of the trio.

On the other extreme, we have Slack, which grew a bit in 2022, but overall is an order of magnitude smaller than Zoom and Team.

Microsoft Teams is unlike both.

Unlike Zoom, downloads of Teams are pretty consistent. And unlike Slack, Team's downloads are not that far off when compared to Zoom.

In 2022, Zoom saw 216M downloads vs. Team's 137M. But at the rate of decline for Zoom, by the end of 2023 it's very possible that Team's consistency will outperform Zoom. And with no other obvious competitor in sight, this is Team's race to win.

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All figures included in this report are estimated. Unless specified otherwise, estimated revenue is always net, meaning it's the amount the developer earned after Apple and Google took their fee.

Tagged: #communications

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