Knowledge base

Replying to App Reviews with Appfigures

Using Appfigures you can easily monitor and analyze your reviews, and now also reply to them directly through the platform.

It's a smooth and effortless experience that makes replying to your reviews a breeze.

Availability:You can now reply to review for iOS and macOS apps. Support for Android will be available in the future.

Ensuring you have proper access in iTunes Connect

Replying to reviews requires that the linked iTunes Connect account have the correct role. There are two options here:

  1. Using the "Admin" role
  2. Having the "Customer Support" role (in addition to any other roles necessary to import sales and other data).

You can check and updated your role by going to the Users and Roles section of iTunes Connect.

Note: Role changes in iTunes Connect may take several hours to reflect.

Replying to a review

  1. Find the review you'd like to respond to in the Reviews report.
  2. Click "Reply", a popup will open showing the review as well as any existing responses. We fetch responses in real time so you're always up to date. This includes responses left through Appfigures as well as through iTunes Connect.
  3. Type your response (or update the existing response) and click "Save"

That's it! Your response will be sent to the App Store in real time.

Deleting an existing response

  1. Find the review you'd like to respond to in the Reviews report.
  2. Click "Respond", a new tab will open showing the review as well as the existing response and whether it's published or pending.
  3. Click "remove this response" to delete the response from the App Store. Published responses will be deleted with Apple's standard 24 hour delay.
Note: Apple imposes a 24 hour delay on new responses as well as updates and deletions. You will see the status of the response if you open this tab again.

Getting permission to reply in Appfigures

If you are the account's owner you'll be able to reply to reviews right away. If you are a sub user however, you will need to request permission first.

When you go to reply to a review but don't have the necessary permission you'll be presented with an option to request it directly from the owner.

When you submit the request, the owner, as well as any other admin who has the permission, will get an email and have the ability to grant you the permission with a single click. Once granted, you'll get an email and will be able to reply.