Knowledge base

Enterprise active user billing

The Enterprise plan starts with a flat fee for the first five (5) active users. At the end of every month, all active users are counted, and any active users beyond the first five are charged for separately.

What is an active user?

An active user is any sub user that logged into the account at least once during the monthly billing cycle.

Is there a limit on total users

There's no limit on the number of users you can add to your account. Any users that don't log in will not count towards your monthly charge, so feel free to add your entire team.

What if I prepay for more users than were active?

Simple - any unused amount will roll over to the next month, indefinitely. We never expire prepaid balances.