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Is it possible to track some apps and not others?
Yes! You can activate, or deactivate apps at any time by visiting your Apps page.
How do I deactivate an app?
Visit your Apps page to deactivate apps that you no longer wish to track. Make sure these apps are no longer marked as "active." * Note: You will need owner, or admin privileges to perform this action. If you are set up as a viewer and need to deactivate an app, please contact the account admin(s).
Why am I receiving the message, "This email is currently in use by a different user,” when attempting to add a sub-user?
Currently, we allow each email address to be associated with only one appFigures account. In this situation, you have 3 options: Consider using our Sharing feature; share data between two users who have their own appFigures accounts. Read more about this on our Blog or check out the FAQ. Use a different email address for this sub-user. Ask the potential sub-user to close their existing appFigures account, which will free up their email address.
In the Apps page, what does it mean to make an app "active" & "visible"?
As an account owner, or admin, you'll have access to the Apps page. By visiting your Apps page, you'll be able to mark your apps as "active" and "visible"--this will remove any strike-through marks in the app selector. The apps marked as "active" will be tracked and you will be charged to track these apps. The apps marked as "inactive" will not be tracked and you will not be charged for these apps. The apps marked as "visible" will be available in your app selector. The apps marked as "invisible" will not show up in your app selector. If you mark an app as "inactive" and "visible" the app will have the strike-through mark.
Inviting your team members to Appfigures
Sharing access to your Appfigures account is easy and secure with sub user access. To invite a new user simply: Head into Account setting → Sub-users. Click the Add Sub-user button. Enter in the name and email of the user Select a role. Admins can view reports and also manage the account. Viewers can only view reports. Select which apps this user will have access to. Set user preferences, including the currency, timezone, and date format. All of which the user will be able to change once they're logged in. Click Finish. You did it! The user will now receive an email with a link to set a password.
Why can't I log into my account?
This user account is disabled This error message is a result of a sub-user trying to log into a free account. Multi-user access is a premium feature and requires a paid account. You can resolve this by having the account's owner upgrade to one of our paid plans. This user is not active This happens when a user tries to log into an account they once had access to, but the owner (or an admin) of that account disabled access for them. To gain access contact the account's owner or an admin. Only they can re-activate access for your user. This account has been suspended due to non-payment This error message is a result of the account having an open balance for a long period. Until the balance is paid only the account's owner will be able to log-in so they can update the payment information. This can be resolved by having the account's owner log in and update the payment information. If you'd like to pay by invoice please contact us. You've attempted to login too many times To prevent abuse, login attempts are metered. After 10 consecutive failures in one hour login will be locked for one hour. If you need immediate access to your account after being locked out you may reset your password or contact us. You cannot log into this account from this location This error occurs when you attempt to log into an account that's using the Access Control add-on from a location that has been blocked. To resolve this issue contact your account's admin and ask that your location be added. If you are an admin and you've locked yourself out accidentally please contact us. The Access Control add-on enables account admins to specify locations from which access is allowed or to block access from specific locations. Learn more about the Access Control add-on →
Logging in with Google
You can log into your account using your email and password as well as with your Google account. To login with Google simply click the Login with Google button that's at the bottom of all login forms throughout the site instead of entering your email and password. Here are some common questions and answers about this feature: Questions Do I now need a Google account to sign up for Appfigures Can I log into my existing Appfigures account with Google? What information does Appfigures get when logging in with Google? What information does Google get from Appfigures? Can I disable logging in with email/password Can I login with Google in the app? Can I log into Appfigures with Facebook, Twitter or Github? Answers Do I now need a Google account to sign up for Appfigures Nope. You can log into your Appfigures account with your email and password as well as with your Google account if you have one, as long as they're both using the same email address. Can I log into my existing Appfigures account with Google? Absolutely! Click the "Login with Google" button at any point to log into your account with Google, as long as your Google account and Appfigures account share the same email address. What information does Appfigures get when logging in with Google? When you log in with Google we collect your email and name so that we can to ensure you're really you. We don't collect any other information about you and have any way to post to Google+ or interact with any other Google service on your behalf. What information does Google get from Appfigures? None. That's right, no information from your Appfigures account is ever passed on to Google. Can I disable logging in with email/password Yes, with an add-on. Our enterprise plan offers the ability to require logging in with Google, making it SOX compliant. Can I login with Google in the app? Not yet. That's coming soon. Can I log into Appfigures with Facebook, Twitter or Github? Not yet, but it's something we're thinking about, but if you really want to log in with any other provider please let us know so we can prioritize it. If your questions isn't on this list please get in touch and we'll be happy to help!