Knowledge Base

What to do if you're not receiving emails

Appfigures sends a few types of emails, including email reports, alerts, and other insights and information about your account and the status of the platform.

To ensure our emails always get to members' inboxes we work closely with email providers and keep track of emails that are failing or aren't putting us into the right folder.

When that happens, we pause sending emails and place a notification in the user's account.

Getting Your Emails

The most common reason for emails to fail is being accidentally blocked by spam filters. You can ensure that doesn't happen by whitelisting the domains we send emails from:


We automatically attempt to re-verify emails in the background, so if everything is working with your email we will re-activate it within a few days. If you'd rather not wait simply get in touch and let us know.