22 articles about Integrations

• Why isn't my data being automatically imported?

  If you'd like your data to be automatically imported, then you must enable auto import. Any user with admin privileges can enable auto import by visiting Account Settings (top right corner)> Linked Accounts and checking the Auto Import checkbox. Auto import is not available in the Starter plan. If you are still having issues, Get in Touch.

• Can I link multiple app store accounts to my appFigures account?

  Absolutely! To link an external store account select Account Settings (top right corner)> Linked Accounts> Link an Account. * Note: You will need owner, or admin privileges to perform this action. If you are set up as a viewer and need to link an account, please contact the account admin(s).

• When will my apps sync after linking my external store account(s)?

  A sync will start in the background automatically when an external store account is successfully linked. Syncing may take some time depending on the source, the number of products, and the size of the dataset. Most syncs complete within a few minutes, but in some cases, it may take several hours for a full sync to complete.

• My reports are missing data, why is this?

  This tends to happen when automatic importing is no longer active. Automatic importing will fail when the saved credentials on your external store account are either old, or incorrect. Users with admin privileges can resolve this issue by visiting the [sync page].(http://appfigures.com/account/externals) Select the account that is not syncing and click on the edit button to update your credentials. Once these credentials have been updated, data should become available within the hour. _Protip: if you do not wish to wait for the auto import to complete, you can sync your account on demand by visiting the sync tab on any of your sales reports. _

• Mapping ad units and usage properties to apps

  We import data from a variety of data sources and display that data by app. Some data sources, specifically ad and usage networks use their own convention for reporting data which sometimes use names and ids that aren't those of the parent app the data belongs to. In order for us to match data from those sources directly to apps we need to connect them directly. We use information from the data source to tell us which app the imported data belongs to. Some data sources do a great job at this (those units are mapped automatically), while others don't so we can't match them automatically (we don't like guessing). To get those units mapped we created a page that lists all available units (ad units, Google Analytics properties, etc.) where you can match them to their parent apps. Visit the Unit Mapping page → Mapping units to apps Your unit matching page contains three different lists: Unmatched, Matched, and Ignored. Each list can be filtered by source and also name of the ad unit or property for quick navigation. Matching is simple: Select the parent app for each unmatched unit from the list on the right. If you don't want a specific unit to be associated with any app (ex. test ad units, units for apps you're not tracking, etc.) simply select ignore. Once you select an app the match will be saved and data will be available in your reports reports right away. If you made a mistake, or want to make a change simply re-visit the page at any time and change the mapping.

• Why am I receiving the message

  While rare, this message means that the app store is currently unavailable. This is usually a temporary issue, but if it persists, please let us know.

• Where can I find my legacy AdMob API password and key?

  This FAQ only applies to old (legacy) AdMob accounts. API password Log into your AdMob account From the main menu select Account → Account Information Your API password will be at the bottom of the page. You may need to enable API access to your account if this is your initial setup. Creating an API key Log into your AdMob account From the main menu select Tool's → API Create new API key Type in a name you'll remember, and select 'Publisher' as the type. The new key will appear in the list immediately. Copy it and continue to link your account. _ Note: We highly recommend creating a separate key for each app or service that has access to your account._

• Can I link my AdMob account if I have 2-step authentication?

  Unfortunately not. The nature of 2-step authentication does not allow syncing with your account automatically. Instead, we recommend setting up a sub user with a strong password and using those credentials to link the account. You can find more details on enabling sub-user access to your AdMob account at https://support.google.com/admob/v2/answer/2784628?hl=en&ref_topic=2784623

• Linking your InMobi account

  Linking your InMobi account requires that the account have API access enabled. To enable access and get a secret key you'll need to contact InMobi directly. Once API access is enabled InMobi will provide you with the secret key for the account. Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your Chartboost account

  To link your Chartboost account start by looking up your Chartboost API User ID and User Signature. Both are available inside the API explorer page of your account: https://dashboard.chartboost.com/tools/api. The top of the API Explorer page should have something like this: Once you have the credentials ready follow the steps below: Log into your Appfigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your Tapjoy account

  First, locate your API key by following the steps below: Log into your Tapjoy account Click the Reporting tab Click the Reporting API link that's below the date picker. Your API key will be displayed at the top of the page The API key is a long string of letters and numbers Once you have the API key ready, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your Vungle account

  Linking your Vungle account requires getting an API key for your account. To get the necessary key you'll need to contact Vungle directly through the email account-managers@vungle.com. Once API access is enabled Vungle will provide you with the API key for the account. Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your AdColony account

  To link your AdColony account start by looking up your AdColony API Key. The key is available at the bottom of the Account settings section of the publisher dashboard (https://clients.adcolony.com/users/edit). Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter your API key collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your RevMob account

  The credentials required to link your RevMob account are the same credentials you use to log into the your account. Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter your credentials. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your Unity Ads account

  To link your Unity Ads account start by looking up your API Key. Your API key is displayed in the API tab that's inside the Settings page of your Unity Ads account. Once you have your API Key handy, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API Key collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your Supersonic account

  To link your Supersonic account start by looking up your API User name and Secret key. Both are available inside your Account Details page. The page should have something like this: Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Linking your MdotM account

  To link your MdotM account start by looking up your API Account ID and Secret key. Both are available inside your Profile page. The page should have something like this: Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• Setting up a Sync+ account

  Some organizations limit the sharing of private app store account credentials directly with 3rd parties. Because none of the major app stores support any other method of account linking, that presents a problem. Sync+ requires an Enterprise plan. Contact us to learn more. To comply with such situations we created the Sync+ system. With Sync+ turned on for your account you'll have a separate user account that is fully managed by us and plugs directly into your app store accounts instead of you having to plug those into your appFigures account. Using Sync+ When you enable Sync+ for your account you'll be given a unique Sync+ email id by your account manager. Use that and the steps below to attach your Sync+ id to all of your app stores account. Important: When you are done let your account manager know so they can verify and complete the setup on our end. iTunes Connect Log into your iTunes Connect account Click on "Users and Roles" from the main menu Click on the + button at the top of the list (next to the user count) Enter the following: First name: aF Last name: Sync+ Email: [Your Sync+ email address] Click on Next. Select the appropriate role. We recommend the Finance role but support a few others. Click Next. Make sure all notifications are turned off (the default). Click Save. Google Play Log into the Google Play Developer Console. Click on the Settings option in the menu on the left and then on "User accounts & rights". Click on Invite new user at the top of the page. Enter the following: Email: [Your Sync+ email address] Access expiry date: Never Role: Finance Click on Save invitation. Almost done! Once we've set up the link on our end you'll need to log back into your account and follow these steps to complete the linkage: Log into the Google Play Developer Console. Click on the Settings option in the menu on the left and then on "User accounts & rights". Click on the gear icon next to the Sync+ entry (it should be the first one in the user list). Click on Grant Access.

• Linking a new data source

  appFigures likes data! We support major app stores, ad networks, and in-app analytics services. Check out the integrations page for a complete list. To link your accounts: Head into Account setting → Linked Accounts. Click the Link an Account button. Give this linked account a nick name. This is the name we'll use internally to refer to this account. Select the source. Enter your credentials. Different sources have different requirements, so pay close attention to the labels. Click Save. Check out the Integrations section of the KB for store-specific instructions.

• How can I link my Smaato account?

  To link your Smaato account, you will need to generate a Client ID and Client Secret through the Smaato Dashboard. In to generate these credentials follow this link to your Smaato Account or when already in your Smaato dashboard hover/click on your email on the top right hand side corner and click OAuth API Credentials as shown below: Then click on the Create Client ID button. Once you have your Client ID and Client Secret handy, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API Key collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• How can I link my ONE by Aol account?

  To link your ONE by Aol: Mobile account, you will need to retrieve your Company ID, Company Access Key, and Secret Key. To access this menu, click on the hamburger menu as shown below: Then click Reporting Credentials: You can now access your Company ID and Company Access Key. If you have already received your Secret Key, then continue on. You can generate a new Secret Key by clicking the RESET SECRET KEY button. Once you have your Company ID and Secret Key handy, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API Key collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.

• How can I link my Flurry Analytics account?

  To link your Flurry Analytics account, you will need to make a Programmatic User through the Flurry Analytics Dashboard. There are only a few steps, you'll be set in no time. You can make that user by going to the User Management section of your Flurry Analytics Account and clicking 'Programmatic User'. There, after you provide an email address for the pogrammatic user, you'll be given an access token. We need both of these to sync your account. Find the account you just created in the user list in Flurry Analytics and set its access to 'Viewer' Create an external account in Appfigures with the programmatic user and Access Token