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How can I link my Google Play account without sharing my private credentials?
We recommend that you create a read-only sub-user in your Google Play Developer Console dedicated exclusively to your Appfigures account. This way you won't have to share your personal credentials, which most likely have access to sensitive features we don't need access to (such as banking information and control over your apps). We require credentials because Google does not provide any other way for us to connect to Google Play (such as OAuth). If you already have a set of credentials for your Google Play Developer Console go ahead and link your account by visiting Account settings → Linked Accounts → Link an Account. Creating a sub user in the Google Play Developer Console To create a sub-user, start by logging into your Google Play Developer Console. FYI - You'll need to have admin privileges to continue with this process. Click Settings → User Accounts & Rights. Select Invite new user at the top of the page. Give the sub-user and email that isn't your main email but you have access to, or your pre-generated Sync+ address. Set Access expiry date to Never. Set the role to Finance. This role provides read-only access to reports without the ability to manage your apps or banking information. It's important to leave View app information checked and the Permission scope remains set to Global. The invitation form should look like this. Select Send invitation. Google will send an email to the address you provided. Follow the instructions in the email to complete the setup. When setting up your password we suggest using a complex password since you won't really have to remember it after entering it into your Appfigures account. Once the account is ready head back into your Appfigures account and into Account settings → Linked Accounts → Link an Account. **If you need a secondary email address to create a sub account within Google, you can easily open a new gmail account to get started. Google documents the steps you can take to open a new gmail account here.
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How to link your App Store Connect (Previously iTunes Connect) account securely
Appfigures connect to your App Store Connect account directly to collect download and revenue reports for your apps and in-app purchases. We need your username and password to link your App Store Connect account because Apple does not provide any other way for us to connect with App Store Connect (such as OAuth) that provides access to the data and actions we need to provide you with all of our features. The most secure way to link your account is to create a limited-access sub-account in your App Store Connect account dedicated exclusively to your Appfigures account. This way you won't have to share your personal credentials, or give us access to things we don't need like your banking information. If you already have a set of credentials for an App Store Connect account you go ahead and link your account by visiting Account settings → Linked Accounts → Link an Account. Otherwise, follow the instructions below. Note: Creating a sub-account requires having access to an email that isn't the one you're already using for your Apple account. If you don't have access to one please contact us Creating a limited-access sub-account in App Store Connect Log into your App Store Connect account Click on Users and Access Click the + button at the top of the page Set the "First name" and "Last name" fields to your own name Set the "Email" field to an email that's different than the one you're currently using for your Apple account Select the following permissions from the list: Finance and Customer Support. Click on Invite. It will look something like this: After you send the invitation, Apple will send an email to the address you provided with instructions for setting up a password and activating the sub account. Follow the instructions and complete the setup. Tip: When setting up your password we suggest using a complex password since you won't really have to remember it after entering it into your Appfigures account. Next: Once the new sub account is all set up head back into your Appfigures account and into `Account settings → Linked Accounts to connect the App Store Connect account with the new credentials. If you've already connected your App Store Connect account but want to replace the credentials to remove the need for 2FA simply edit the existing account and use the new credentials you generated. If you run into any issues or need help setting up your sub account please contact us.
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Connecting Your App Store Connect (Previously iTunes Connect) Account
Linking your App Store Connect (previously iTunes Connect) account provides access to the following: Apps, including: iOS, macOS, and tvOS. Stickers and iMessage apps iBooks Songs, videos, and TV shows and episodes For each we're tracking: App downloads and revenue In-App Purchase downloads and revenue Financial reports and payments Usage data Search Ads spend Hourly ranks Ratings Reviews Featured placements Note: For the most secure access, we recommend setting up a separate sub-user inside of App Store Connect for Appfigures. Connecting Your App Store Connect Account Log into your Appfigures Account Go to your Linked Accounts by clicking on your name (top right) and then on "Link Account" Click on "Link an Account" Select App Store Connect from the list of providers Enter the email address and password for your Apple account Click on "Add" Appfigures will now verify your information and link your account. Your data will begin populating in the next few minutes. Creating a sub user in App Store Connect To create a sub-user, start by logging into your Log into your App Store Connect Click on Users and Roles Click the + button at the top of the page. Set the First Name and Last Name fields to to Appfigures and Analytics Set the email field to an email that isn't your main email but you have access to. Select the following permissions from the list: Finance and Customer Support. Click Invite. It should look something like this: We support several different combinations of permissions. Details → Apple will send an email to the address you provided. Follow the instructions in the email to complete the setup. When setting up your password we suggest using a complex password since you won't really have to remember it after entering it into your Appfigures account. When you have a password, proceed into your Appfigures account's Linked accounts screen and link the account using the email address and password from the previous steps. Using one email address for two App Store Connect sub users: If you don't have an extra email address to spare, we've found that you can use a period (.) in your email. Most email servers completely ignore it, but to Apple it's unique. Example: if your email is john@apple.com, enter j.ohn@apple.com as your email.
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What role should I assign my sub user in App Store Connect (previously iTunes Connect)?
App Store Connect offers granular roles so sub-accounts don't have more access than they need to. Appfigures supports several options, and here's what you need to get the proper access: To get downloads & revenue data you'll need the Finance role. This is the recommended role, and provides access to all reports and data granularities. Alternatively, you can provide a more limited sub-account that will only have access to downloads and revenue, but not financial reports or payment information by selecting both Sales and Reports roles. For replying to reviews add the Customer Support role. Apple may take a few hours to reflect role changes, so if you made a change and can't see the feature you need immediately give it a little bit and try again.
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Replying To App Reviews On Google Play
Using Appfigures you can easily read, and now reply to app reviews your users are leaving you through Google Play. To be able to reply to reviews you'll need to create an app key in your Google account. Follow the steps below to create a key securely. This feature requires the Monitor plan or above. Only the owner of the Google Play account can configure API access Get a key from Google: Log into your Google Play Developer Console Click on Settings (in the left sidebar) → API Access. If at this point you see a message stating only an account owner can provision API access please stop and forward these instructions to the owner of your Google Play account. Optional: If you see a Create project button, click it. Click Create Service Account. A popup window will open with instructions. Click the link to the Google API Console, which will open in a new tab. Click Create Service Account at the top of the page. Name your service account "Appfigures" and click "Create", Select the Project → Owner role and click "Create". You must select the Owner role to be able to reply to reviews. Then, "Continue" Click "Create Key" , then select the JSON key type, then click "Create" and save the file. Once you've saved the filed, hit "Done". Close the new popup window that opened and go back to the Google Play Console and dismiss the popup from step 4. The list will refresh to show your new Service Account. Then, click the Grant Access button next to the Service Account you just created. In the pop up, uncheck all of the permissions except for View app information and Reply to reviews to limit this account's access. Then, click Add user. Add the key to your Appfigures account: Log into your account, and navigate to Account settings > Linked accounts Find the Google Play account you'll be adding the key to from the list and click the "Edit" option. In the popup that'll open, click the button to "Add Reply to Reviews key" Select the file you downloaded in step 7 above and click "Open". We'll automatically make sure the key is correct and add it to your account. That's it! You should now be able to reply to Android reviews directly. Limits Google imposes limits on the Reply To Reviews API. The limit that's most likely to be hit is the limit for GET requests, which is 60/hour. Each response ends up using two GET requests under the scenes, which means that you will only be able to reply to 30 reviews an hour. If you exceed these limits you'll get notified by Appfigures and will need to wait an hour until the quota resets.
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Linking your Unity Ads account
To link your Unity Ads account start by looking up your API Key. You can find your key inside your Developer dashboard of your Unity Ads account. Start in the Operate tab of the Developer Dashboard, working under Organizational (no other projects selected). Click Ad Data Export on the left hand side bar > API Access > Generate New Key. Once you have your API Key handy, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Enter the API Key collected above. Optional: Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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How to connect your Apple Search Ads account securely
In order to track your ad spend metrics from Apple's Advanced Search Ads, Appfigures will need to have access to your Search Ads account. To enable access to Search Ads data, you'll need to link your App Store Connect sub user with your Apple Search Ads accounts. Luckily, Apple made that easy and with read-only access, secure. Start by logging into your Apple Search Ads account. Select your Basic or Advanced account. If you use both select Advanced. You only need to do this once and both will work. Click on your name at the top of the page, and then on Settings next to your company name. Navigate into the User Management tab. Click the Invite Users button, and use the email of the sub user that's linked to your Appfigures account. For role, select Account Read Only. Send the invitation, then check your email to accept the invitation. After accepting the invitation, enter the code Apple provided in the invitation email to complete the signup process. Important: Please make sure you enter the code after clicking the link in the invitation email. Otherwise we will not be able to sync any data. Once that's done, Appfigures will be able to import your Search Ads data.
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What is the store status report?
App Store Connect (previously iTunes Connect) and Google Play release new reports every day. However, the release times for these reports vary. As a result it's tough to predict exactly when these numbers will be published. If your email report hasn't arrived yet, or if your Appfigures sales data doesn't reflect your app's most recent transactions, the store status page is a good place to check for the availability of new reports.
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Linking your AdColony account
To link your AdColony account start by looking up your AdColony API Key. The key is available at the bottom of the Account settings section of the publisher dashboard (https://clients.adcolony.com/users/edit). Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter your API key collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Mapping ad units and usage properties to apps
We import data from a variety of data sources and display that data by app. Some data sources, specifically ad and usage networks use their own convention for reporting data which sometimes use names and ids that aren't those of the parent app the data belongs to. In order for us to match data from those sources directly to apps we need to connect them directly. We use information from the data source to tell us which app the imported data belongs to. Some data sources do a great job at this (those units are mapped automatically), while others don't so we can't match them automatically (we don't like guessing). To get those units mapped we created a page that lists all available units (ad units, Google Analytics properties, etc.) where you can match them to their parent apps. Visit the Unit Mapping page → Mapping units to apps Your unit matching page contains three different lists: Unmatched, Matched, and Ignored. Each list can be filtered by source and also name of the ad unit or property for quick navigation. Matching is simple: Select the parent app for each unmatched unit from the list on the right. If you don't want a specific unit to be associated with any app (ex. test ad units, units for apps you're not tracking, etc.) simply select ignore. Once you select an app the match will be saved and data will be available in your reports reports right away. If you made a mistake, or want to make a change simply re-visit the page at any time and change the mapping.
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How to link your Google Play account with 2-Step Authentication?
Yes. When linking a Google Play account you'll go through Google's standard 2-step authentication form. Once confirmed we'll be able to securely sync reports for your account. Note about account-specific passwords: Appfigures connects to Google Play directly so an account-specific password isn't necessary. Important note: In most cases, your 2-step token will have no expiration. However, if your Google account is an administrator account, your link will only work for 30 days. This is a limitation forced by Google and means that every 30 days you'll have to login into your appFigures account and update your 2-step token, which isn't ideal and may lead to temporary data loss. We recommend that instead of linking your administrator account you create a sub user. That sub user may have 2-step authentication turned on, but because it isn't an administrator won't have the 30 day limitation.
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Linking a new data source
We support a variety of app stores, ad networks, and in-app analytics services. Check out the integrations page for a complete list. To link your accounts: Head into Account setting → Linked Accounts. Click the Link an Account button. Give this linked account a nick name. This is the name we'll use internally to refer to this account. Select the source. Enter your credentials. Different sources have different requirements, so pay close attention to the labels. Click Save. Check out the Integrations section of the KB for store-specific instructions.
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Linking your Chartboost account
To link your Chartboost account start by looking up your Chartboost API User ID and User Signature. Both are available inside the API explorer page of your account: https://dashboard.chartboost.com/tools/api. The top of the API Explorer page should have something like this: Once you have the credentials ready follow the steps below: Log into your Appfigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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My reports are missing data, why is this?
This tends to happen when Auto Import is no longer active for one or more of your linked accounts. Automatic importing will fail when the saved credentials of the linked account no longer work. Read more about updating credentials
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Connecting to Adobe's Marketing Cloud
Adobe's Marketing Cloud is a powerful tool for business intelligence. Connecting your Appfigures account to the Adobe Marketing Cloud will push your app sales and downloads, ranks, and reviews (all metrics) automatically into your dashboards. To link up your Appfigures account you'll first have to set up one or more integration keys. Integration keys are how you link one or more apps to a reporting suite. A single integration key can be set up for one, some, or all apps in your account and be connected to one reporting suite. There is no limit on the number of integration keys you can make. Enable the add-on Head to Account settings > Add-ons > Adobe Marketing Cloud Click the Enable button at the top of the page. The Grow plan is required for this add-on. Contact us to learn more about the Grow plan or to upgrade your account. Create a key Click the Create key button. A popup with options will open. Select which apps this integration key will include: All apps in this account - select this option to include all existing apps as well as any new apps that you add to your account Some apps - select this option to set a specific set of apps. Once you select this option an app picker will appear and allow you to select the apps to include. Open the picker by clicking on the app and highlight all of the apps you want to included. When you've selected all of them, click the select button at the bottom of the list. Click Create to generate the key. Once the key is created it will be displayed. Copy the key by clicking the Copy button so it's ready for the next step. Head over to your Adobe Marketing Cloud account and follow these instructions to complete the integration. If you're stuck or need help getting set up don't hesitate to get in touch.
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Linking a Flurry Analytics account
To link your Flurry Analytics account securely you'll need to create what Flurry calls a "Programmatic User". Creating a Programmatic User: Start by logging into the User Management section of your Flurry Analytics Account, then select "Programmatic User" There, provide an email address for the programmatic user, and you'll be given an Access Token. You'll need both of these to link your account. Find the account you just created in the user list in Flurry Analytics and set its access to "Viewer". Now follow the steps below to link the account: Log into your Appfigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Enter the Programmatic User Email and Access Token you set up in Flurry. Optional: Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked, the account will be synced several times every day to ensure data is always up to date.
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Linking your Tapjoy account
First, locate your API key by following the steps below: Log into your Tapjoy account Click the Reporting tab Click the Reporting API link that's below the date picker. Your API key will be displayed at the top of the page The API key is a long string of letters and numbers Once you have the API key ready, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Linking your InMobi account
Linking your InMobi account requires that the account have API access enabled. To enable access and get a secret key you'll need to contact InMobi directly. Once API access is enabled InMobi will provide you with the secret key for the account. Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Do I need to add an SDK to my app in order to track it?
No. We pull our data directly from the app stores, ad networks, and in-app analytics services you connect. This makes setup a breeze, and means you can start seeing data right away. To start tracking your downloads and revenue simply link your app store account(s) by visiting Account Settings → Linked accounts → Link an account.
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How often is the featured data updated?
The positions of featured apps change about once a day (unlike ranks, for example, which change much more often). We fetch this information several time a day to ensure that we have the latest data. To ensure that you're looking at the most up to date info in the featured report, choose Today from the date selection drop-down at the top of the page.
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I just linked my App Store Connect account, however, I can only see the last 365 days of daily data, why is this?
iTunes Connect retains a limited number of daily, weekly, and monthly reports. When you link your iTunes Connect account, we'll attempt to sync as many reports as we can get, but depending on when your app went live we may not be able to get all historic data. A different number of reports is available for each granularity: Daily: 365 days* Weekly: 26 weeks Monthly: 12 months Yearly: All * Although daily reports are reported to go back a full year we've found out that reports for dates prior to November 27th 2014 are not available. FYI - we never delete any reports from your account, so going forward you will always have access to all of your reports inside your Archive.
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Why isn't my data being automatically imported?
When you link an account we start syncing it automatically. Sometimes, the credentials you use to log in change and we're unable to sync your account causing gaps in your reports. When that happens, we'll email you so you can log into your account and update the credentials which will resume syncing and fill in any gaps we can. Any user with the Admin role can enable auto import by visiting Account Settings → Linked Accounts and checking the Auto Import checkbox. Note: If you're on the free plan, auto import requires that the Data Pool option is checked in your Profile If you are still having issues, Get in Touch.
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Setting up a Sync+ account
Some organizations limit the sharing of private app store account credentials directly with 3rd parties. Because none of the major app stores support any other method of account linking, that presents a problem. Sync+ requires a Grow plan. Contact us to learn more. To comply with such situations we created the Sync+ system. With Sync+ turned on for your account you'll have a separate user account that is fully managed by us and plugs directly into your app store accounts instead of you having to plug those into your Appfigures account. Using Sync+ When you enable Sync+ for your account you'll be given a unique Sync+ email id by your account manager. Use that and the steps below to attach your Sync+ id to all of your app stores account. Important: When you are done let your account manager know so they can verify and complete the setup on our end. App Store Connect Log into your App Store Connect account Click on "Users and Roles" from the main menu Click on the + button at the top of the list (next to the user count) Enter the following: First name: Appfigures Last name: Sync+ Email: [Your Sync+ email address] Click on Next. Select the appropriate role. We recommend the Finance role but support a few others. Click Next. Make sure all notifications are turned off (the default). Click Save. Google Play Log into the Google Play Developer Console. Click on the Settings option in the menu on the left and then on "User accounts & rights". Click on Invite new user at the top of the page. Enter the following: Email: [Your Sync+ email address] Access expiry date: Never Role: Finance Click on Save invitation. Almost done! Once we've set up the link on our end you'll need to log back into your account and follow these steps to complete the linkage: Log into the Google Play Developer Console. Click on the Settings option in the menu on the left and then on "User accounts & rights". Click on the gear icon next to the Sync+ entry (it should be the first one in the user list). Click on Grant Access.
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Why is Appfigures payment data “estimated,” despite the fact that Apple creates these reports?
First and foremost: currency conversions. Apple does NOT give conversions for daily, weekly, or financial data. Apple does provide developers with the amount of yen, dollars, or pounds that they’ve made, but all of this data is in it’s original raw currency. Apple converts currencies only once, at the end of each payment cycle. At appFigures, our goal is to create a platform that’s useful. Seeing how much money you’ve made in a handful of different currencies is not all that useful. So, we decided to provide conversions for daily, weekly and financial data. These conversions provide real time estimations of the amount that you are making. However, please keep in mind that this data must remain an estimate since it relies upon fluctuating currencies. Another wrinkle is that Apple’s payment reports are generally released much after the fact—it’s not unusual for these reports to be finalized a month, or two after the downloads for which they compensate.
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Can I link my AdMob account if I have 2-step authentication?
Unfortunately not. The nature of 2-step authentication does not allow syncing with your account automatically. Instead, we recommend setting up a sub user with a strong password and using those credentials to link the account. You can find more details on enabling sub-user access to your AdMob account at https://support.google.com/admob/v2/answer/2784628?hl=en&ref_topic=2784623
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Can I link multiple app store accounts to my Appfigures account?
Absolutely! To link an external store account select Account Settings (top right corner)> Linked Accounts> Link an Account. * Note: You will need owner, or admin privileges to perform this action. If you are set up as a viewer and need to link an account, please contact the account admin(s).
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Linking your Vungle account
Linking your Vungle account requires getting an API key for your account. To get the necessary key you'll need to contact Vungle directly through the email account-managers@vungle.com. Once API access is enabled Vungle will provide you with the API key for the account. Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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When will my apps sync after linking my external store account(s)?
A sync will start in the background automatically when an external store account is successfully linked. Syncing may take some time depending on the source, the number of products, and the size of the dataset. Most syncs complete within a few minutes, but in some cases, it may take several hours for a full sync to complete.
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Can I track my iBooks?
Yes!
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Linking your MdotM account
To link your MdotM account start by looking up your API Account ID and Secret key. Both are available inside your Profile page. The page should have something like this: Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Is auto import secure?
Yes. Auto import runs over secure SSL and only connects directly to the reporting area of the app stores. The data is then imported and saved securely on our own servers.
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How can I link my ONE by Aol account?
To link your ONE by Aol: Mobile account, you will need to retrieve your Company ID, Company Access Key, and Secret Key. To access this menu, click on the hamburger menu as shown below: Then click Reporting Credentials: You can now access your Company ID and Company Access Key. If you have already received your Secret Key, then continue on. You can generate a new Secret Key by clicking the RESET SECRET KEY button. Once you have your credentials handy, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Enter the API Key collected above. Optional: Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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How are my log in credentials stored and used?
We use advanced encryption to store the credentials of your linked accounts and we only use these credentials when syncing your account.
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How can I link my Smaato account?
To link your Smaato account, you will need to generate a Client ID and Client Secret through the Smaato Dashboard. In to generate these credentials follow this link to your Smaato Account or when already in your Smaato dashboard hover/click on your email on the top right hand side corner and click OAuth API Credentials as shown below: Then click on the Create Client ID button. Once you have your Client ID and Client Secret handy, follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API Key collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Reimporting Reports
Very infrequently it may be necessary to reimport reports for specific days. We only suggest doing this in cases where it's known that iTunes Connect had issued incorrect data. Note: Apple only makes one year of daily data available in iTunes Connect, so this process will not work if the report in question is more than a year old and will result in missing data. Reimporting a report is a two-step process. First you remove the old report from the Archive, then re-sync it. 1. Remove the report from the Archive Navigate to the Archive Select the relevant account and date. Select the individual report by clicking the checkbox to its left Optional: Download a copy of the report for safe keeping Delete the report by clicking the "Delete" button at the top of the list 2. Re-import the updated report Now, head on over to the sync page. Select the account in question and click the "Sync" button to start the syncing process. In a few minutes your data will be updated and available in your reports.
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Linking your Supersonic account
To link your Supersonic account start by looking up your API User name and Secret key. Both are available inside your Account Details page. The page should have something like this: Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter the API credentials collected above. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Can I track Mac Apps?
Yes!
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I migrated from a personal account to a business account in my App Store Connect account, now what?
During the migration, Apple separates your accounts and in some situations publishes reports for both. In this case, we will need to manually combine the reports. After migrating the accounts, it usually takes three full days for Apple to receive accurate data.
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Connecting Your Google Play Account
Linking your Google Play account will enable you to track the following with Appfigures: App downloads and revenue In-App Purchase downloads and revenue Hourly ranks Ratings Reviews Featured placements Note: For the most secure access, we recommend enabling 2-Step Authentication or setting up a separate sub-user for Appfigures (instructions below). Connecting Your Google Play Account Log into your Appfigures Account Go to your Linked Accounts by clicking on your name (top right) and then on "Link Account" Click on "Link an Account" Select Google Play from the list of providers Enter the email address and password for your Google account Click on "Add" Appfigures will now verify your information and link your account. Your data will begin populating in the next few minutes. Creating a sub user in the Google Play Developer Console To create a sub-user, start by logging into your Google Play Developer Console. FYI - You'll need to have admin privileges to continue with this process. Click on Settings → User Accounts & Rights Select Invite new user at the top of the page Give the sub-user and email that isn't your main email but you have access to. If you don't have a separate email you can use your own email with a +appfigures before the @ (Ex. hello@app.com → hello+appfigures@app.com) which will send emails to your regular inbox, but will look like a unique address. This is called Plus Addressing and works with most major email providers. Set Access expiry date to Never Set the role to Finance. This role provides read-only access to reports without the ability to manage your apps or banking information. It's important to leave View app information checked and the Permission scope remains set to Global. Click on Send invitation It should look something like this: Google will send an email to the address you provided. Follow the instructions in the email to complete the setup. When setting up your password we suggest using a complex password since you won't really have to remember it after entering it into your Appfigures account.
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Tracking Steam with Appfigures
Appfigures provides the resources to easily track important app data from multiple app stores, including Steam! Knowing how Steam works is key to understanding how data will appear in reports. What we're tracking: Purchases and revenue for packages Downloads for titles, DLCs and in-games. Reviews How products are reported: Packages - This will include a combination of app + in-app. In Appfigures, they will appear as a bundle. Titles - Appear in reports as an app. Ingame purchases - In reports, these products are reported as an app + IAP. DLCs - Can be reported two ways, either as an app + IAP when belonging to a Title or as a package when sold individually. Note: In Steam, apps/IAPs can't be purchased directly but rather through a package which means apps/IAPs do not have revenue of their own, just downloads. How downloads are reported To provide the most actionable data, downloads for packages are reported when a title is downloaded and play time is recorded. This is done by Steam, so it's accurate. Under the hood, downloads are derived from the “Downloads by Region” report that's available in your Steam developer account. Note: DLCs, titles, and in-app purchases are still derived from the “retail activations” metric in Steams reports, which counts all downloads regardless of usage. That's a limitation of Steam's reporting. To start tracking simply link your Steam developer account. Getting started with secure access We highly recommend setting up a separate group + user inside of Steam to sync with instead of providing your own credentials. To create a group + user in Steam, login to your Steamworks account. FYI - You'll need to have admin privileges to continue with this process. Go to Users & Permissions > Manage Users. Click on Add User. Set the role to view financial info. This role provides read-only access to reports. Since Steam has support for groups + users, both the group and the user need this permission enabled. Once the user has been created, head back into your Appfigures account and into Account settings → Linked Accounts → Link an Account.
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Linking your RevMob account
The credentials required to link your RevMob account are the same credentials you use to log into the your account. Once you have the credentials ready follow the steps below: Log into your appFigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Enter your credentials. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked the account will be synced several times every day to ensure data is always up to date.
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Linking your Appodeal account
To link your Appodeal account you'll need your API Key, which you can find by logging into your Appodeal account, then going to https://www.appodeal.com/profile/api_integration. Once you have the key ready, follow the steps below: Log into your Appfigures account and navigate to the Linked Accounts tab inside your Account settings. Click Link an Account at the top of the page. Enter your User ID and API Key. Optional: Select a nickname for the account. This is a label you will use internally to identify the account and can be anything you'd like. Save the new account. We will verify the credentials and then start syncing all available data from the account in the background. Most background syncs are completed in a few minutes but larger accounts may take up to an hour to complete the initial sync. Once linked, the account will be synced several times every day to ensure data is always up to date.
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If I have a universal app is there a way of knowing which device the download came from?
At the moment, no. If stores decide to publish this data then we'll be able to import it into appFigures, but at the moment, this data is not shared. The only way to know the breakdown of device downloads is to make device-specific apps.
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Linking your Leadbolt account
You can find your Leadbolt Publisher ID and Secret key on the Account Settings page in the Leadbolt Publisher Portal.
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How to link your App Store Connect account with 2FA
We've added support for Apple's two factor authentication so you can link your account more securely. When linking your account, you'll navigate through Apple's standard 2FA procedure. Once processed we'll be able to sync available reports for your account seamlessly. Important: As we're based in New York ,NY the screenshot for Apple's verification will display a map of New York City as the image - this is the expected behavior. To update your linked App Store Connect account: Enable 2-factor authentication for your Apple ID, or gather credentials for an Apple ID with sufficient access and 2-factor authentication enabled. Log into your Appfigures account and navigate to the Linked Accounts page Find the account you’d like to update and click on “Edit” Type your username and password (even if they didn’t change) Click on “Update” We will request a 2-factor authentication code from Apple on your behalf Enter the verification code from Apple in the screen that will pop up To link a new App Store Connect account: Log into your Appfigures account and navigate to the Linked Accounts page Click on “Link an Account” at the top of the page Select “App Store Connect” from the account selector Type your username and password (even if they didn’t change) Click on “Add” We will request a 2-factor authentication code from Apple on your behalf Enter the verification code from Apple in the screen that will pop up Once linked/re-linked you'll be all set!
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Linking your AppLovin account
You can find your AppLovin API Key here.
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Linking your Heyzap account
You can find your HeyZap API Key here.
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Linking your Fuse Powered account
You can find your Fuse Powered API Key here.